Return and Refund Policy

At Cigar Cave, we take pride in providing premium cigars and accessories with care and attention to detail. Due to the nature of tobacco products, all sales are final. We are unable to accept returns or exchanges once an order has been shipped.

Incorrect Items

The only exception to our return policy is in the event that an incorrect item was shipped. If you receive the wrong item, please contact us promptly for a return authorization and order replacement.

To request a return authorization, please contact our customer service team by phone at (727) 938-2283 or by email. Once the return is approved, we will provide instructions for returning the incorrect item and ensure that the correct product is shipped to you as quickly as possible.

Damaged or Defective Items

We make every effort to pack your order carefully to ensure it arrives in perfect condition. If your order arrives damaged or defective, please contact us within 48 hours of delivery to report the issue. We may request photos of the damaged items and packaging to assist in processing your claim.

Upon review, we will work with you to provide a suitable resolution, which may include a replacement or store credit, at our discretion.

Contact Information

Cigar Cave
37748 US Hwy 19 N
Palm Harbor, FL 34684
Phone: (727) 938-2283
Email: [email protected]

We appreciate your understanding and thank you for choosing Cigar Cave.